Back Office Modernization in the Age of Digital Transformation

As companies continue to leverage digitalsoftware to remain competitive and improve the customer journey, we’re seeing an alarming pattern that negatively impacts legacy organizations in Tucson who’ve been working with the same processes and software for years.

When businesses begin the trek toward Digital Transformation, they tend to focus on customer-facing departments like Sales, Customer Service, and Marketing and neglect the Back Office. While it’s vital to improve the customer experience and accurately market your offerings, ignoring other parts of the company that also help clients, suppliers, partners, and employees can inhibit your capability to provide a efficient experience for all parties.

Our View

In our humble opinion, the Back Office is the heart of your business. If your process flow creates slow downs, the yield of your entire business suffers. For example, let’s say a company brings on a new customer in minutes but requires several weeks to onboard a new employee or partner. That’s a problem because both your employees' abilities and your vendor’s products play a vital role in providing excellent service to the customer. Therefore, if those components are not operating accurately, your client is ultimately the one who suffers. Your Front Office can only be as seamless as your Back Office, and both must be considered during a strategic digital transformation.

The Digital Back Office

Connected Systems

Systems are connected intuitively to aid in the user experience for your staff, making it easier for knowledge workers to access more than one system. By organizing systems so that they’re talking to one another, knowledge workers can avoid double work, make better decisions, and prioritize more vital priorities.
Purpose Driven Processes

Doing things the way you always have is no longer a good reason for shunning change in your business workflows. This unyielding mindset is detrimental to any digital transformation or modernization endeavor and should be confronted through education on creating task expertise and change administration. Every process should have a stated objective, require the least manpower, and be aligned with this greater purpose.
A Seamless Experience

It’s just as important for your employees, partners, and merchants to have a seamless user experience as it is for your customers. Eliminating inefficient tasks should be your first priority, particularly when staffing new employees. In the era of digital transformation, a complex onboarding work flow could diminish the health of your entire company.
Cloud, SaaS, Hybrid Transition

While Cloud and SaaS applications are increasing in adoption, businesses are switching more and more to Cloud and Hybrid architectures and retiring legacy systems to remain under budget and efficient.
Security Expectations

Your clients, staff, suppliers, and partners all anticipate you having modern security protocols active that reduce the risk of a breach. Knowledge is power in the this digital era and your business will be expected to keep it safe without sacrificing the user experience.
Intelligent Decision-Making
Organizations should make data-centric judgments while employing Business Intelligence tools that enable decision-making with a full view that utilizes multiple data origins and tools.
Task Automation

In the age146] of Intelligent Automation and Machine Learning, handling invoices or purchase orders should involve minimal human intervention. Day-to-day jobs should be automated so that human capital can concentrate on the most mission-critical tasks.